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Legislative Year: 2020 Change

Bill Detail: SB20-030

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Title Consumer Protections For Utility Customers
Status Governor Signed (06/29/2020)
Bill Subjects
  • Business & Economic Development
  • Energy
House Sponsors D. Esgar (D)
Senate Sponsors L. Garcia (D)
R. Rodriguez (D)
House Committee Energy and Environment
Senate Committee Transportation and Energy
Date Introduced 01/08/2020

Investor-owned Utility Review Interim Study Committee. The
bill directs the public utilities commission (PUC) to exercise its existing
authority to require information from regulated public utilities in the areas
  • The number of utility customers who are exempted from
tiered rates due to a medical condition or the use of medical

equipment requiring higher amounts of electricity than
other customers, and the efforts the public utilities are
taking to ensure that customers entitled to the exemption
are able to do so (section 1 of the bill); and
  • Disconnections and delinquencies, including the number of
disconnections and a narrative analysis of any trends or
inconsistencies revealed by the data (sections 2 and 4).
The bill directs the PUC to open rule-making proceedings to:
  • Prescribe standard practices for disconnection due to
nonpayment, including the provision of shutoff notices in
languages other than English, where appropriate; standard
terms for repayment plans to cure delinquencies; and a
prohibition on remote disconnection without a personal
visit or live telephone call with the customer of record
(section 2); and
  • Investigate whether to require public utilities to report
positive information about customers' payment history to
credit reporting agencies (section 5).
Finally, beginning September 1, 2020, the bill requires an opt-in
by customers before a public utility may employ a new nonstandard rate
such as a time-of-use, inverted block, or flat rate (section 3).

Committee Reports
with Amendments
Full Text
Full Text of Bill (pdf) (most recent)
Fiscal Notes Fiscal Notes (03/10/2020) (most recent)  
Additional Bill Documents Bill Documents
  • Past bill versions
  • Past fiscal notes
  • Committee activity and documents
  • Bill History
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